Refund policy

At Urban Eden World, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help. Please review our refund policy below:

Returns

• You have 30 days from the date of purchase to request a return.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Certain types of goods are exempt from being returned. Non-returnable items include live plants and gift cards.

Refunds

• Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us.
• Only regular-priced items may be refunded. Sale items are non-refundable.

Shipping

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

For any questions regarding refunds, returns, or exchanges, please contact us at UrbanEdenWorldSupport@proton.me